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CURRENT TURNAROUND FOR CUSTOM ORDERS: 4-6 WEEKS
frequently
asked questions
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What are the pros of mohair?Mohair is a natural fibre, so if kept clean and properly fitted it will not sore or rub your horse. It is also very breathable and has moisture wicking qualities, so your horse will not be overly sweaty or sweaty at all under your mohair tack, which is ideal for long hot days in the saddle.
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What are the cons to mohair?Rodents, moths, and dogs have been known to chew on mohair and break through the cord. This greatly reduces the usable life of your mohair tack, so be sure to store it away from these critters to ensure the integrity of the item.
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Does mohair stretch?Short answer - no, 100% mohair does not stretch. 100% mohair has a little bit of "give", which is great in cinches as your horse can still expand their ribcage, but it will not stretch like cotton would. If you have a product that was advertised as mohair that has stretched, it is likely because it was blended with another fibre such as cotton, polyester, or bamboo – all fibres which stretch. Rockin' A Mohair uses only 100% mohair and 100% alpaca, both of which do not stretch.
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Do you use 100% mohair?Yes - all Rockin' A Mohair products are made with either 100% mohair or 100% alpaca materials. They will be listed with which material they are made out of.
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What is the difference between mohair and alpaca tack?Almost nothing! They share all of the same pros and cons, so be sure to check out those other FAQs. Alpaca only comes in natural colours, none of the fibres are dyed, so there is less selection on colour when it comes to using alpaca cord.
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How can I wash my mohair tack?First, remove all leather from the product if you are able to do so easily. Fill a bucket or sink with cool water. You can add natural/biodegradable soap, or horse shampoo if you feel like your tack is extra dirty. Let soak for a few minutes, then gently work the dirt and sweat out. Do not excessively pick hair our of your tack, as the horsehair works to felt the mohair together and actually increases the integrity of your product. Only pick out hair that comes out easily, the rest can be left in. Rinse out your tack until the water runs clear, or until there is no soap left. Hang to dry, out of direct sunlight. Clean and condition your leather as usual, being careful not to get any oil or leather soap on the mohair. Let dry, reassemble, and you are ready to ride! *Please be aware that mohair does draw up and get tight when wet soaked. This can, in some cases, cause your mohair tack to warp. Rest assured, as soon as it is dry it will be back to normal. Do not use bleaches or chemicals. Do not put in washer or dryer. Do not let dry in direct sunlight. Please reach out if you have any further questions!
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How long is the turnaround time for made to order and custom items?Turnaround time is usually about 4-6 weeks. Times may vary depending on time of year. If you need an item by a certain date, feel free to reach out and let me know and I will see what I can do.
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What is the difference between "made to order" and "custom" tack?Made to order items are items that have been in stock but are currently out of stock. They are made for you when you order them. When you order an item that is "made to order" it is how it is pictured in the photograph in the listing. Custom orders are made completely for you. They can consist of taking one of our patterns and adding or replacing colours, or can be made to match the pattern on a saddle pad, or even have brands added. You will receive a mockup to confirm details before your tack is made, and a 50% deposit must be sent to confirm your order.
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Do you accept returns or exchanges?Returns and exchanges will be evaluated case by case. Items returned or exchanged must come back unworn by a horse, and dirt and hair free. Return process must be initiated within 30 days of purchase. All shipping of returned and exchanged products is to be covered solely by the buyer. Any items with a brand are final sale.
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Do you require a deposit?All work that is not immediately ready to ship requires a 50% non-refundable deposit for your order to be confirmed. Upon completion of order, the remaining 50% + applicable taxes and shipping is due. Items that are branded require 100% payment up front. If the remainder of the item(s) is not paid within 14 days, I have the right to keep your deposit and list the item for sale.
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How do you ship within Canada?All Canadian orders are shipped via Canada Post flat rate boxes. I have found this to be the cheapest way to ship. If you require shipment by another carrier, please note this and shipping rate may need to be adjusted.
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How do you ship within the USA?Items are shipped via Canada Post and then handed off to USPS at the border. If you require shipment by another carrier, please note this and shipping rate may need to be adjusted.
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How do you ship internationally?Items are shipped via Canada Post and then handed off to your local carrier at the border. If you require shipment by another carrier, please note this and shipping rate may need to be adjusted.
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